Shipping policy

At Alohii, we want your shopping experience to be seamless from start to finish. Below you’ll find all the details on how we process, ship, and handle your orders.

Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • During peak shopping seasons, processing may take an additional 1–2 business days.

  • You’ll receive an email confirmation once your order has been processed and shipped.

Domestic Shipping (U.S.)

  • Free Standard Shipping is available on all orders over $30.

  • Standard shipping typically takes 3–5 business days once your order is processed.

  • Expedited shipping options are available at checkout for an additional cost.

International Shipping

  • Delivery usually takes 7–21 business days, depending on your destination and local customs clearance.

  • International customers are responsible for any customs duties, import taxes, or local fees assessed by their country. These charges are not included in the order total and must be paid upon delivery.

  • Shipping times may vary depending on your region and any customs delays beyond our control.

Order Tracking

  • A tracking number will be emailed to you once your order has shipped.

  • Please allow up to 48 hours for tracking updates to appear after your package has been dispatched.

Lost, Delayed, or Missing Packages

  • If your package is marked “delivered” but you are unable to locate it, please:

    1. Double-check the shipping address provided at checkout.

    2. Look around your property, check with neighbors, and contact your local carrier office.

  • If the package is still missing, please contact us within 7 business days of the marked delivery date. We’ll do our best to assist you, though Alohii is not responsible for lost or stolen packages once they are confirmed delivered by the carrier.

Undeliverable or Returned Packages

  • Orders returned to us due to an incorrect address, unclaimed delivery, or refusal of shipment will not have original shipping charges refunded.

  • Domestic return shipping fees may be deducted from your refund (typically $4–$6).

  • International customers are responsible for all return shipping costs.

Address Changes & Order Updates

  • Please ensure your shipping address is correct at checkout.

  • Once an order is processed, we cannot guarantee changes or cancellations. If you need to update your order, contact us immediately at [support email].

Shipping Delays

While we do our best to ensure on-time delivery, Alohii is not responsible for delays caused by carriers, weather conditions, or customs processing.

Questions?

If you have any questions about your order, shipping status, or need assistance, please contact our support team at info@alohii.com. We’re always happy to help.