Is everything that you make really natural?
Yes! We use the finest natural ingredients we can find. This includes herbs, butters, clay, sea salts, and natural oils.
Are your products vegan?
Our line is 100% vegan with no animal testing whatsoever. We are PETA and Leaping Bunny Certified and we do not purchase from suppliers who are unable to prove that they are also cruelty-free. We love animals, and it is very important for us to stay cruelty-free.
Do your products contain gluten?
None of our products contain gluten or gluten-derived ingredients. Moon Fruit and Pink Cloud both contain Xanthan Gum as an emulsion stabilizer. While this ingredient is not known to cause a reaction in those with Celiac or gluten sensitivities, we like to mention it just to be extra safe.
Where do you source your materials from?
The majority of our ingredients are sourced from within the United States. We do research to make sure our ethics align with those we source from.
What is the shelf life of your products?
Since our products are truly all-natural and we do not use any unnatural preservatives at all, our products do have a shelf life of typically 12 months. If our products are kept out of direct sunlight and at room temperature or below, they will stay fresher longer. We also use Vitamin E in some of our products to extend the natural shelf life and keep the oils in their freshest and most potent form.
Why do I have two emails with different tracking numbers for one order?
This is completely normal, nothing to worry about. We package and ship our products as quickly as possible and often this means sending them out from our warehouse as soon as they are ready to go, which means sometimes they get sent out in different boxes. Normally you will still receive them within the same day.
When is the best time to apply facial oil? Can I wear makeup over facial oil?
We recommend applying our facial oils after cleansing and toning, morning and night. The facial oils can be used alongside or in place of a moisturizer. Your face does not need to be completely dry to apply facial oil, in fact, it is helpful and increases fast absorption and spreadability if your face is slightly damp.
You can wear makeup over facial oil. Let your skin absorb the oils for 3–5 minutes before applying makeup since the oil does need time to sink in. If your skin feels oily after this, you are using too much facial oil. If your skin feels dry and you want more moisture, you are probably not using enough facial oil. The oil should absorb fully and not leave any greasy/oily feeling at all. Your skin will feel hydrated and soft/smooth after applying the correct amount. Most people need 3-5 drops — please adjust accordingly to your skin’s individual needs.
Do your products contain any nut oils?
Yes, our Almond Oil, we mention in the description of all products what is contained in the bottle. These types of nut oil typically do not irritate people with nut allergies, but we recommend consulting your doctor first if you have a nut allergy.
Is shipping really free?
Yes, we buy online all the time too and free shipping makes such a difference! So we decided to give our customers that same joy and offer free shipping on all US based orders.
How soon can I expect my order?
All items ordered and paid for will ship within 5-7 business days unless otherwise noted in the description of the product or on our website.
For U.S. Orders: We primarily ship through UPS. After shipping, please allow another 5 business days for your order to arrive for standard shipping. APO, FPO, and PO box addresses will be shipped with USPS.
For International Orders: Please allow up to 15-21 days for your order to arrive after shipping. Usually, it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we do not pay for anything to be released from customs to you.
Are your products made in the U.S.?
Yes, all of our products are made in the US.
What order do I apply the skincare products in?
Start by cleansing your face with one of our face srubs, which will help to remove any impurities, tighten pores and prepare your face for better moisture absorption. Apply a few drops of oil and use the facial roller to massage your face with the oil. Wait 3-5 minutes for the oil to be fully absorbed into your skin, then add a moisturizer. Then apply your regular makeup. If you use an SPF (which you should!), apply that after the facial oil and before the makeup.