We are pleased to accommodate returns and exchanges within 30 days on all products that have not been opened, used, or tampered with in any way.
Here are some FAQ in regards to our exchange policy:
1. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened Alohii products within 30 days of the date that you receive your products. If 30 days have gone by since the date that you received your items then unfortunately we can’t offer you a refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
2. WHY ARE ALOHII PRODUCTS NON-RETURNABLE IF OPENED?
Skin products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other skin care suppliers do not allow returns or exchanges of opened items for the same reasons.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all exchange shipping costs. We recommend that you send your set or products back with a tracking option, because Alohii will not be responsible for lost packages.
4. MAY I RETURN MY ORDER WITHOUT CONTACTING YOU?
Yes, if you feel that you meet the criteria above, then you are welcome to click here and start the return process.
5. WHEN WILL I RECEIVE MY REFUND?
All customers must contact us after sending the package back and provide us with the tracking information of the set or products being returned, in order for us to place the order for your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually with 3-5 business days, please check your financial institution for accurate times.
6. HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. The Alohii Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
7. HOW DO I START THE RTURN?
We're sorry to hear your Alohii products were not a good match!
If you need help choosing a better set to exchange, feel free to send us some photos of your skin taken in natural lighting to firstname.lastname@example.org and we'll be happy to help and offer our personal recommendation for your skin type.
If you would like to proceed with your return please click here