Help – Alohii

We are here to help

Got a skin care question? Need some skin advice? We’re always here to help. Slide into our DMs or drop us a line and we’ll get back to you within 24 hours, 7 days a week.

OR EMAIL US:

info@alohii.com

Help Topics

Popular questions answered by specific topic.

ABOUT SKIN CARE AND SUITABILITY

Are your products eco friendly?

Are your products vegan?

How often should I use oils?

What is the Alohii skincare routine?

ALOHII PRODUCT USEAGE AND CARE

How do I store the oils?

How much oil should I use on my face?

Do I use the oils and face roller at the same time?

Should I exfoliate before or after using the facial roller?

ALOHII SKIN CARE ACCESSORIES

Is your face roller really free?

How do I get a free face roller?

What's the best way to use the face roller?

What are the best ways to apply the oils to my face?

SHIPPING AND DELIVERY

How do I track my package?

Can I get my tracking number as a text?

Where do I find my tracking information?

Shipping carrier contact information

RETURN AND EXCHANGE POLICY

Do I have to pay for the shipping of my return or exchange?

Can I return or exchange my Alohii products?

When will I receive my exchange?

When will I receive my refund?

How I initiate an exchange or refund?

ORDER CHANGES AND REQUESTS

I'm not happy with my purchase. Can you help?

I placed my order and want to upgrade my shipping. How can I do that?

How do I change my shipping address?

Contact Us

If you still have any questions, please email us at info@alohii.com.
We respond to every email within 24 hours! We will be happy to help you.